Questions & Answers
How is the subscription fee paid and worked out?
The subscription fee is calculated based on area, property value and the amount of subscribers per street (the more subscribers per street the cheaper the subscription fee will be). It can be paid via the app using either a credit or debit card.
We will be offering different levels of cover to accommodate every client and our packages will vary from minimal bronze package to a more comprehensive gold/platinum package.
How often will your security officers be in my area?
We aim for our security officers to attend each street and area between 2-4 times per day and 2-6 times per night time. This can be monitored via the app as our security officers are equipped with QR code scanning devices and you will be notified when our security officer has been in your area if you choose.
Following an incident, how quick will your response time be?
We aim to respond to an emergency call within 3-5 mins of initial contact. This is achievable due to us keeping our area of coverage small so we can ensure maximum efficiency and client satisfaction.
How does site safe and secure work?
Our site safe & secure offer is our more comprehensive cover included in gold and platinum packages and offers rapid response from one of our security teams following an incident to make your premises safe and ensure culprits aren’t still in the area.
We then also offer one of our repair technicians to attend to secure the property and or vehicle. For example; if an intruder has snapped a lock or broke a window to gain entry to your property then our repair technician will attend following security team and they will secure the property by temporary boarding of window(s) change of lock and/or key barrels should keys have been taken. Our technician will then raise a WAIF (Work Arising Incident Form) via the app which details what permanent repairs are required to ensure the premises are 100% secured. This works can be either accepted or declined by the client following review on the app.
Also included in gold and platinum packages are discounted rates to the supply and installation of intruder alarm and CCTV equipment.